Frequently Asked Questions – Modern Furniture USA
Welcome to the Modern Furniture USA FAQ page. Here you will find answers to the most common questions about our products, ordering process, delivery, returns, and more. If you need further assistance, please do not hesitate to contact our customer support team through the contact form on our website.
1. What types of furniture does Modern Furniture USA offer?
We offer a wide range of fashion‑inspired furniture for modern living spaces. Our collections include sofas, sectionals, lounge chairs, armchairs, dining tables, coffee tables, side tables, storage cabinets, shelving units, beds, nightstands, and home accessories such as rugs and lighting. We also provide modular and customizable pieces to suit your specific needs. All our products are designed with a strong focus on materials, comfort, and contemporary aesthetics.
2. Do you offer custom‑made furniture?
Yes, we offer a Haute Couture collection that allows you to customize various aspects of your furniture. You can choose from different upholstery fabrics, Italian leathers, wood veneers, marble finishes, and more. In many cases, we can also adjust dimensions to fit your space perfectly. To discuss a custom project, please contact our sales team through the website.
3. How do I know if a product is in stock?
Each product page on modernfurniture-us.com indicates whether the item is ready for immediate shipment or made‑to‑order. If an item is temporarily out of stock, you will see an option to request a notification when it becomes available. For made‑to‑order products, the estimated lead time is displayed on the product page. Please note that lead times are estimates, and actual readiness may vary.
4. How do I place an order on modernfurniture-us.com?
Placing an order is simple. Browse our collections, select the items you wish to purchase, choose any available customization options (size, color, material), and add them to your shopping cart. When you are ready, proceed to checkout, provide the required delivery information, select your preferred payment method, and confirm the order. After placing the order, you will receive an automated confirmation message. A representative from our sales team will then contact you shortly to confirm the details and payment.
5. Can I change or cancel my order after it has been placed?
Once payment has been made, orders are not subject to change or cancellation without prior written consent from Modern Furniture USA. If you need to modify or cancel your order, please contact us as soon as possible. We will review your request on a case‑by‑case basis, but please understand that once production or shipping preparation has begun, changes may no longer be possible.
6. What delivery options are available?
We offer different levels of delivery service. Standard delivery includes door‑to‑door shipment of your items. Full‑service delivery includes unpacking, assembly of the furniture (if applicable), and removal of packaging materials except for wooden crates. Please note that some remote areas may have limited delivery options. For international shipments, we provide delivery to many locations around the world; please contact us for a quotation and specific arrangements.
7. How will I know when my furniture will be delivered?
After your order has been confirmed and the items are ready for shipment, you will receive a shipping notification that includes an estimated delivery date and carrier information, along with tracking details when available. For showroom orders, our staff will contact you directly to arrange a delivery date once your furniture has passed final inspection.
8. What happens if my furniture does not fit into the elevator or staircase?
We understand that access can sometimes be challenging. We encourage you to provide us with information about your building’s elevator or staircase before delivery, including width, height, and any obstructions such as handrails or fire hoses. If the furniture cannot fit, you may be responsible for the cost of returning the items to our warehouse. In many cases, we can advise you on suitable products or provide alternative solutions.
9. What should I do if my furniture arrives damaged or faulty?
Your satisfaction is very important to us. Upon delivery, please inspect your items carefully. If you discover any damage or manufacturing defect, contact us immediately. One of our customer service representatives will assist you. Where possible, we will arrange for a replacement to be sent to you. Please do not attempt to return the items before speaking to us, as you may incur additional expenses. Returns must be made in the original packaging, and we cannot accept returns for items that have already been assembled with packaging removed.
10. Can I exchange an item if I change my mind?
We do not offer exchanges for change of mind. However, if an item arrives damaged or faulty, we will follow our exchange policy as described above. We strongly recommend reviewing product dimensions, materials, and images carefully before placing your order. If you are unsure about a product, you are welcome to visit our showroom to see and try the furniture in person.
11. How does your furniture storage service work?
We provide a free storage service for a limited period starting from the date your furniture is ready for delivery. If you need us to store your furniture beyond that initial period, we may charge a storage fee. Any storage fees must be settled before delivery. This service is subject to available warehouse space, and we cannot guarantee extended storage in all cases.
12. What payment methods do you accept?
We accept various major payment methods at checkout. All transactions are processed in the default currency shown on our website. If you have any questions about payment, our sales team will guide you during the order confirmation process.
13. Do you offer delivery outside the country?
Yes, we ship to many international destinations. International delivery is arranged on a case‑by‑case basis. Please contact our team for a shipping quotation and to discuss any specific requirements such as sea freight or customs documentation.
14. Can I pick up my order directly from your warehouse?
Unfortunately, customer pick‑ups from our warehouse are not available. All deliveries are arranged through our professional carrier partners to ensure safe and efficient transport.
15. How do promotion codes work on modernfurniture-us.com?
When you have a valid promotion code, enter it in the voucher box at checkout and click “update” before completing your payment. Each code is subject to specific terms: it may apply only to qualifying items, cannot be combined with other offers unless stated, and does not apply to delivery charges unless otherwise noted. Promotion codes are generally for a limited time and cannot be applied to previous orders.
16. Do you offer discounts for large volume purchases?
Our online prices are intended for retail purchases. If you are interested in buying in large quantities, please contact Modern Furniture USA directly, and our team will provide a quotation based on your specific needs.