Delivery

Order Confirmation
When an order has been placed, an automated message will be sent to you acknowledging that we have received it. Shortly after the automated message, a representative from the Modern Furniture USA sales team will contact you to confirm your order and payment or any problems taking payment from the account details you provide during the checkout process. Once your order has been handed over to the carrier for delivery, you will receive a shipment notification with an estimated delivery date and carrier and tracking detail if applicable. If the order is placed in our showroom, when the order is ready and has been inspected our staff will contact you to set up the delivery date.

Lead Time
The lead time for customized or out‑of‑stock product indicated on the website or on your invoice is an estimate. Modern Furniture USA will try the best to meet the estimated delivery date. By making a purchase you agree and accept that the order can be ready sooner or later than the stated lead time, and Modern Furniture USA shall not be liable or be in breach of its obligations.

Furniture Storage Service
At Modern Furniture USA, we agree to provide a free storage service for a maximum period from the date the furniture is ready. For any storage period extension afterwards, we have the right to charge a storage fee. Storage fee payment must be settled before delivery. This special arrangement is subject to the space of our warehouse and there is no guarantee we can store your furniture beyond the initial storage period.

Shipping & Delivery Charges
Delivery Options & Charges are determined based on the net purchase per order and the type of delivery selected, such as standard delivery or full service delivery (door‑to‑door with unpacking, assembly and discarding of packaging materials except wooden crate). Certain locations may incur additional charges, and our delivery service does not reach all areas. For certain locations where delivery is not available, alternative arrangements such as delivery to a designated pier may be offered, with the customer responsible for arranging onward transport and handling. Additionally, our service does not deliver to boats, yachts or boathouses.

In certain circumstances where sea freight is needed and requested by the customer, you will be required to pay the sea freight cost before we can process the delivery. The sea freight cost depends on the order and will be quoted on a case‑by‑case basis.

Stair & Off‑Road Buildings or Houses Charges
At Modern Furniture USA, we want to provide our customers with the best service available. We understand certain buildings or houses require a bit of a walk‑up or do not have elevators, especially for over‑sized furniture pieces, but do not worry Modern Furniture USA has got you covered. We kindly remind you to notify us in advance in the comment box when checking out or during your purchase in our showrooms. If by any means you forgot to mention it, do contact us along with your order number and we will help you accommodate. If you have any hesitation of your furniture not fitting the elevator and/or staircase, please provide us with photos of the elevator and/or staircase and indicate the width and height, distance between the door and the wall, and if there are any obstructions upon entering the elevator and/or staircase such as a fire hose and hand rail that might inhibit the turning radius. Charges may be applied when items need to be carried up or down over steps inside and/or outside your premise and/or over a walking distance from the nearest legitimate parking or loading area. Under certain circumstances if your furniture does not fit into the staircase, the customer is responsible for the handling cost of returning the items to Modern Furniture USA’s warehouse.

Rescheduling Fee
If there is a need to reschedule, please contact us within a reasonable period prior to the communicated delivery date, otherwise an additional delivery charge may apply. In case no one is at the place of delivery at the agreed time, we cannot leave the items at the door, and we will charge you an amount equivalent to your order’s original delivery cost or more in case of storage.

Shipping & Delivery (International)
At Modern Furniture USA, we also offer delivery to various international locations. As this will be on a case‑by‑case basis, please reach out to a member of our Modern Furniture USA team for more information and quotation.

Shipping & Delivery Policy
Please be advised that customer pick‑ups from our warehouse are not available. Full payment of delivery charges and any additional charges, which include but are not limited to stair and off‑road charges, are required prior to delivery. Modern Furniture USA shall always contract a variety of professional carriers to deliver the products within the delivery term. Delivery dates communicated in or acknowledged by Modern Furniture USA are approximate dates. We will try the best to meet the estimated delivery date. Modern Furniture USA shall not be liable or be in breach of its obligations when delivery is made sooner or later than the communicated date. If you ordered multiple items, we will gather them to be delivered together to you. However, in case of some items ready before others and you choose to deliver the ready items first, there will be a separate delivery charge for the items that will be delivered later. Modern Furniture USA reserves the right to postpone any delivery in the case of production problems affecting the quantity of goods or the quality of goods produced. In case of any complications with your delivery, Modern Furniture USA will be in direct contact with the carrier to resolve the issue as soon as possible with as little inconvenience to you. We will keep you informed of the development of our investigation and, where appropriate, deliver a replacement. In case of any comments and complaints about our delivery service, you are welcome to notify us and we will take them into account to better serve you on your next order.

Changes and Cancellations
Orders are not subject to change or cancellation by the customer other than with the prior written consent of Modern Furniture USA once a payment has been made. In case of any disputes, Modern Furniture USA reserves the right of final decision.